GVD Offers Maintenance Service Package which will enable users to protect their investment and ensure their equipment is always in top working condition. With this package, the warranty of the product can be extended to up to five years (Standard + Extended) and the level of service upgraded to include free repair service, high priority support, full service level and free software maintenance.
|Support & Service Level||Out of Warranty||Remarks|
|Without MSP||With MSP|
|Software Maintenance||Upgrade to New Version||Upgrade to New Version||Maintenance stands for New Software Enhancements or Bug Fixed|
|Software Upgrade||Self-Maintenance||Assist by GVD Support||Software can be download from GVD Website|
|Repair Service||Paid||Free||Alternative or Refurbished model will br considered in case of repair Impossibility|
|Default Priority||Low||High||Low Priority:Response Time within 5 working days
High Priority:Response Time within 1 working day
|Service Level||Limited||Full||Limited = Only basic Problem Definition and Analysis
Full = Troubleshooting rnds up once solution is given
MSP may be purchased before product shipment and must be purchased prior to the expiration of a previous Standard Warranty period. Please contact our sales representative for details or contact us directly.
MSP begins after the standard warranty period expires.
|Model||M Series||S Series||X Series||C Series||E Series||D Series|
|Standard Warranty||2 years||2 years||2 years||2 years||2 years||2 years|
|Extended Warranty||3 years||3 years||3 years||3 years||3 years||3 years|
|Maximum Total Warranty||5 years||5 years||5 years||5 years||5 years||5 years|
Extended Warranty Policy applies GVD Standard Warranty Policy. For details, please check the Terms & Condition page.